- Delivery Info
Normal Delivery (non-peak and/or non-seasonal period).Delivery within Singapore is chargeable at $8.00 (w/gst $8.56) for all items with the exception of any delivery to remote [w/gst $10.70] and restricted locations [w/gst $21.40]. More information on shipping and delivery can be found here. At the point of delivery, we will strive for contactless delivery whenever possible. This means that the flowers may be left at your recipient's doorstep for safe and easy retrieval.Peak and Seasonal Period.During peak and seasonal periods, the normal delivery fee within Singapore may subject to changes and/or increase without further notice. You may wish to check the delivery fee at the billing page during checkout or call us at 62552266 to enquire further.Seasonal periods: 9 February to 16 February and 2nd week of May.Peak periods : 3 to 4 weeks leading up to Chinese New Year and Christmas.Valentine's Day [9 Feb - 16 Feb]Kindly note that there will be a price increase on flower orders for deliveries made between 9th to 16th February due to a surge in raw material costs.Kindly ensure your recipient’s address, contact numbers, and gift messages are accurate when placing your order. Due to the high influx of orders, we will not be able to accommodate any amendments made to your Valentine’s Day orders.During this time we will halt deliveries to the following locations: Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, MBS Marina Bay Sands, all military bases, school campuses and shopping malls.Delivery to Marina Bay Sands and Jewel Changi Airport.Due to security reasons, Marina Bay Sands (MBS) security office and Jewel Changi Airport requires the recipient to submit the license plate of our floral delivery vehicle. As such, the onus falls on the sender to notify MBS’s or Jewel Changi Airport's security office to arrange the necessary paperwork. We will not be held responsible for any non-delivery if the above is not arranged prior to delivery. We can redeliver the gift if the first delivery fails for an additional delivery charge of $10.00 (w/gst $10.70).Delivery During Formula 1 (F1).Due to road closures, delivery to certain addresses is affected during Formula 1 (F1) race. During Formula 1 race, we will not be delivered to the following addresses: Collyer Quay, St Andrew's Road, Nicoll Highway, Esplanade Drive, Stamford Road, Republic Boulevard, Raffles Avenue, Bayfront Avenue, Bras Basah Road, Raffles Boulevard and Temasek Avenue. For further assistance, you may reach out to us at 62552266.
- Substitution Info
Covid-19 Substitution Info
Due to the Covid-19 situation and lock-downs around the world, our flower supply chain is currently facing disruptions. We are working hard to source from alternative channels but may face challenges getting exact colors and varieties. If there is a need for substitution, our florists will substitute to an equal or greater value while still maintaining the general look and feel of the arrangement.We seek your kind understanding during this period of time. If you have any queries with your current orders, do reach out to our friendly customer service team. Thank you, and stay safe everyone!SubstitutionSubstitution may be necessary to ensure your order arrives on time, i.e. a specific container, basket, vase, soft toy etc. Our florists will substitute a similar element of equal or greater value.We use only the freshest of flowers and so will make substitutions depending on seasonal availability. In single-variety arrangements, variety will take preference over color. For example, if we are out of 'yellow tulips', we will substitute another color of tulips, not another flower.When substitution is necessary, our professional florists will ensure that the 'look and feel' of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and color combination.